Refund policy

Refund Policy
Last updated: August 2026 · solaworld.in

We want you to love your Solas. If something's off, we make it easy to fix. Please read this policy carefully before placing your order.

Unboxing video required

Please record a continuous, unedited unboxing video for every order. This video is required to process any claim for a damaged, defective, or incorrect item — without it, we may not be able to approve your request.

Returns & Exchanges

All approved returns are resolved via store credit, issued as a gift card. We do not offer cash or original-payment-method refunds. Once your return is approved and inspected, we'll email you a gift card code for the eligible amount, which you can apply at checkout on your next order.

We accept returns and exchanges in the following cases:

  • Damaged or defective item delivered — eligible for full store credit (gift card) or free replacement, verified against your unboxing video.
  • Quality or size issue — eligible for an exchange or store credit, one time only per order. A ₹149 exchange fee applies to cover shipping and logistics costs.
  • Normal wear and tear is not eligible for a return, exchange, or store credit under any circumstance.
  • Eligible items can be returned within 3 days of delivery.

Some items are marked as final sale on their product page and are not eligible for return for reasons of size or preference. In the unlikely event that a damaged, defective, or incorrect item is delivered, we will still provide store credit or a free replacement.

We may contact you to verify the issue, and we reserve the right to have the item picked up for inspection before issuing store credit or a replacement.

How to Start a Return or Exchange

We use a simple self-serve portal — no need to email or DM us first.

  1. Visit the returns portal: solaworld-in.myshopify.com/apps/return_prime
  2. Enter your order number and registered email or phone
  3. Select the item(s) and the reason for return
  4. Upload your unboxing video when prompted
  5. Choose your resolution — store credit (gift card) or exchange
  6. Submit your request — we'll arrange a free pickup within 2–3 business days

The portal keeps you updated at every step.

How You'll Receive Your Gift Card

  1. Once your returned item is received and inspected at our facility, we'll process your store credit.
  2. You'll receive an email from us with a unique gift card code and the credited amount. This is sent to the email address on your original order — please check your spam/promotions folder if you don't see it within a few days of pickup.
  3. The gift card has no expiry and can be used on any future order, in part or in full.

How to Redeem Your Gift Card at Checkout

  1. Add your items to cart and proceed to checkout as usual on solaworld.in
  2. On the checkout page, look for the field labeled "Gift card or discount code" (usually near the order summary, above the payment section)
  4. Enter your gift card code exactly as received in the email, then click Apply
  5. The credited amount will be deducted from your order total
  6. If your gift card balance is more than your order value, the remaining balance stays on the card for future use. If it's less, you'll pay the difference via your chosen payment method.

To Be Eligible, Your Item Must Be

  • Unused and unworn (trying on indoors is fine — just don't wear them outside)
  • In original condition, with all tags and packaging intact
  • Accompanied by a complete unboxing video
  • Requested within 3 days of delivery

A Few Things to Note

  • Items returned worn, damaged, or without original packaging may not be accepted.
  • Sale and clearance items are final sale and not eligible for return or exchange, except in cases of damage or defect.
  • Gift cards issued as store credit do not expire and cannot be exchanged for cash.

Exchanges

Your replacement ships as soon as we receive and inspect your original item. Quality and size exchanges are limited to one per order and carry a ₹149 exchange fee, charged to help cover shipping and logistics costs. If there's a price difference between items, we'll sort it out with you directly, or adjust the gift card value accordingly.

Order Cancellations

You may cancel your order within 3 hours of placing it, or before it is confirmed — whichever comes first. You're free to cancel at any point before your order is dispatched or confirmed.

The cancellation window may vary by product category. Where it differs, the applicable window will be stated on the product page or your order confirmation page, and that stated window is final. Your order cannot be cancelled once the specified time has passed.

In some cases, cancellation past the eligible window may not be free, and a cancellation fee will apply.

For COD orders, a partial amount is non-refundable upon cancellation, as it covers shipping, logistics, and related handling costs. Terms and conditions apply.

Solaworld.in reserves the right to accept or decline the cancellation of any order, and may waive or modify the cancellation window or fee at its discretion, from time to time.


Return to Origin (RTO), Reshipment and Cancellation after Dispatch

If our courier partner is unable to deliver your order after multiple attempts because you were unreachable or unavailable, the order will be returned to us (Return to Origin). To have it sent again, a reshipment charge of ₹300 applies, payable before the order is re-dispatched. Partially prepaid orders cannot be cancelled once dispatched, and the advance amount is non-refundable. Fully prepaid orders can be cancelled after dispatch or after an RTO, and the refund will be issued after deducting a ₹300 cancellation fee, to the original payment method within 7–10 working days of the cancellation being confirmed.


Need Help?

We usually respond within 24 hours.