Refund policy

Return & Refund Policy

At Sola World, we value customer satisfaction and strive to deliver high-quality footwear. Please read our Return & Refund Policy carefully.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must be returned in its original packaging with tags intact

  • A receipt or proof of purchase is required

How to Initiate a Return

To start a return, please contact us at:

Customer Care Email: solafootwears0@gmail.com
Customer Care Phone: +91 8436666666

Once your return request is approved, we will share instructions on how and where to send the product.
Items sent without prior approval will not be accepted.

Return Address

Registered Address:
Second Floor, Plot No. 290,
Block B, Mangolpuri,
New Delhi – 110083, India

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos/videos so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Products purchased on sale or special discounts

  • Gift cards

  • Items showing signs of use, wear, or damage caused after delivery

  • Products without original packaging or tags

Exchanges

Currently, we do not offer direct exchanges.
If you wish to get a different size or product, please return the original item (if eligible) and place a new order separately.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Refunds are typically completed within 7–10 business days

  • Processing time may vary depending on your bank or payment provider

If you have not received your refund after 10 business days of approval, please contact us.

Company & Legal Information

  • Company Phone No.: +91 8436666666

  • Customer Care Email: solafootwears0@gmail.com

  • PAN: ABRCS1563R

  • GST: 07ABRCS1563R1ZE

  • Registered Address:
    Second Floor, Plot No. 290, Block B, Mangolpuri, New Delhi – 110083