Refund policy
Sola Return & Refund Policy
We want you to love your Solas. If something's off, we make it easy to fix.
7-Day Returns & Exchanges
You can return or exchange any item within 7 days of delivery. We cover the return shipping — no cost to you.
How to Start Your Return or Exchange
We use a simple self-serve portal — no need to email or DM us first.
- Visit: solaworld.in/apps/return_prime
- Enter your order number and registered email/phone
- Select the item(s) you want to return or exchange
- Choose your resolution — refund, exchange, or store credit
- Submit your request — we'll arrange a free pickup within 2–3 business days
That's it. The portal keeps you updated at every step.
To Be Eligible, Your Item Must Be:
- Unused and unworn (trying on indoors is fine — just don't wear them outside)
- In original condition with all tags and packaging intact
- Requested within 7 days of delivery
Refund Timeline
Once we receive and inspect your return, your refund is processed within 5–7 business days. How long it reflects in your account depends on your bank or payment provider.
For COD orders, refunds are issued to your bank account or as store credit — your choice.
Exchanges
Your new pair ships as soon as we receive your original. If there's a price difference, we'll sort it out with you directly.
A Few Things to Note
- Items returned worn, damaged, or without original packaging may not be accepted
- Sale/clearance items — [are/are not — confirm this and we'll fill it in]
Need Help?
If you run into any issue with the portal or need escalation support:
📧 hello@solaworld.in 📞 +91 6200100689 💬 WhatsApp: +91 7875600016
We usually respond within 24 hours.
