Refund policy

Refund Policy

Last updated: August 2026 · solaworld.in

We want you to love your Solas. If something's off, we make it easy to fix. Please read this policy carefully before placing your order.

Unboxing video required

Please record a continuous, unedited unboxing video for every order. This video is required to process any claim for a damaged, defective, or incorrect item — without it, we may not be able to approve your request.

Returns & Exchanges

We accept returns and exchanges in the following cases:

  • Damaged or defective item delivered — eligible for a full refund or free replacement, verified against your unboxing video.
  • Quality or size issue — eligible for an exchange or replacement, one time only per order. Quality and size issues are not eligible for a cash refund. A ₹149 exchange fee applies to cover shipping and logistics costs.
  • Normal wear and tear is not eligible for a return, exchange, or refund under any circumstance.
  • Eligible items can be returned within 3 days of delivery.

Some items are marked as final sale on their product page and are not eligible for return for reasons of size or preference. In the unlikely event that a damaged, defective, or incorrect item is delivered, we will still provide a full refund or free replacement.

We may contact you to verify the issue, and we reserve the right to have the item picked up for inspection before issuing a refund or replacement.

How to Start a Return or Exchange

We use a simple self-serve portal — no need to email or DM us first.

  1. Visit the returns portal: solaworld-in.myshopify.com/apps/return_prime
  2. Enter your order number and registered email or phone
  3. Select the item(s) and the reason for return
  4. Upload your unboxing video when prompted
  5. Choose your resolution — refund or exchange
  6. Submit your request — we'll arrange a free pickup within 2–3 business days

The portal keeps you updated at every step.

To Be Eligible, Your Item Must Be

  • Unused and unworn (trying on indoors is fine — just don't wear them outside)
  • In original condition, with all tags and packaging intact
  • Accompanied by a complete unboxing video
  • Requested within 3 days of delivery

A Few Things to Note

  • Items returned worn, damaged, or without original packaging may not be accepted.
  • Sale and clearance items are final sale and not eligible for return or exchange, except in cases of damage or defect.

Exchanges

Your replacement ships as soon as we receive and inspect your original item. Quality and size exchanges are limited to one per order and carry a ₹149 exchange fee, charged to help cover shipping and logistics costs. If there's a price difference between items, we'll sort it out with you directly.

Order Cancellations

You may cancel your order within 3 hours of placing it, or before it is confirmed — whichever comes first. You're free to cancel at any point before your order is dispatched or confirmed.

The cancellation window may vary by product category. Where it differs, the applicable window will be stated on the product page or your order confirmation page, and that stated window is final. Your order cannot be cancelled once the specified time has passed.

In some cases, cancellation past the eligible window may not be free, and a cancellation fee will apply.

For COD orders, a partial amount is non-refundable upon cancellation, as it covers shipping, logistics, and related handling costs. Terms and conditions apply.

Solaworld.in reserves the right to accept or decline the cancellation of any order, and may waive or modify the cancellation window or fee at its discretion, from time to time.

Need Help?

We usually respond within 24 hours.